About Best Secret
Best Secret is a members-only online fashion store that gives its members access to over 3,000 designer brands, with up to 80% off for men, women, and children.
Operating in the competitive e-commerce fashion industry, Best Secret needs fast, reliable translations to connect with customers across 26 countries.
Since their founding 95 years ago, what began as a wholesale operation has developed into an international digitized fashion company that ships to 26 countries and gives members access to a unique range of products.
Best Secret has over 1,600 talented and passionate employees from over 70 countries, all working towards the same vision for their stores and online shop.
The Challenge
One of the biggest issues for Best Secret when it came to translation projects was the lack of speed:
Slow traditional workflows meant they knew from working with previous companies that translation projects took a long time to complete. Lots of email communication between the client and agencies slowed projects down, meaning it could be days before a project was even launched.
Quality verification challenges made it difficult to check the quality of translations being sent back—how were they supposed to know if the translations were accurate and correct, especially seeing as the smallest change in wording can affect the whole meaning? For some languages, it may be possible, but certainly not for all.
Timeline pressure meant they knew that a faster translation process—as well as ensuring they could trust the quality and accuracy of the translations being delivered—would be key to ensuring they could meet their timelines without any problems or delays.
The Solution
Best Secret had been working with Taia since 2019, but wanted to take their project delivery to the next level. This led them to Taia’s online localization platform, which makes ordering professional, high-quality translations as easy as ordering a cup of coffee.
No More Time-Wasting
Taia completely removes the need for email communication during the order process. This means that Best Secret can set their translation preferences in just a few clicks and get a quote back in less than a minute.
Guaranteed High-Quality
With over 1,600+ top native-speaking translators, and two ISO certifications (ISO 17100 and ISO 9001) that guarantee only the highest quality translations, Best Secret could relax and trust that our translations are 100% correct.
Team Management
Best Secret currently has multiple team members using the platform. By allowing multiple users, it makes it easier for everyone to collaborate, oversee projects in one place, and manage their own workloads.
The Results
Best Secret had been working with Taia since 2019, but ordered their projects via email. That’s until we showed them how much time and effort they could save by using our online localization platform.
2x Faster Delivery: Since switching exclusively to our platform in May 2021, they have been getting their translation orders back much faster than before. While translation projects could take up to a week to be completed before, now it takes just 2-4 days.
Increased Efficiency: Taia helps Best Secret increase its day-to-day efficiency. They no longer waste time writing down translation requirements in emails or going through a single team member to request the orders they need.
Streamlined Workflow: All they need to do is upload a file directly to the platform, set the translation preferences they want, and get an instant quote there and then.
All in all, Taia has helped Best Secret streamline its order process and get its translations back faster than ever before.